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What is Free Replacement?

 If you have received an item in a 'Damaged' or 'Defective' condition, and once ascertained that the product was shipped in that condition, you may request a replacement at no extra cost within 7 days after delivery.

What is Exchange?

 

You can request an exchange for a product in a different size or color or variety. But you have to send the product item with invoice to us.

Exchanges are covered by the 30 Day Replacement Guarantee by us wherever applicable (not on special festive offers or discount goods)

Exchange is subject to availability of stock with us. If the product is out of stock, you will receive a credit note for the same from us.

When are Exchange / Replacement NOT possible?

 There are certain scenarios where it is difficult for us to accept returns

  • Return request is made outside the specified time frame.
  • Product is damaged because of use or Product is not in the same condition as you received it.
  • Defective products which are covered under the manufacturer's warranty for 
  • Any consumable item which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Items that are returned without original packaging or accessories.
  • Products covered unders special deals or discounts.